Law firms across Australia rely on VirtualAssistant.com.au as their always-on receptionist — answering prospective and existing clients, booking their consultations and triaging their enquiries. Most firms are live within 24 hours.
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What We Do
From a first enquiry through to a booked consultation, we manage your client communications so your lawyers can stay focused on the matters in front of them.
A prospective client who reaches voicemail simply rings the next firm. Our virtual receptionists make sure that never happens — answering every call professionally on weekdays, evenings, weekends and public holidays.
Tied into the practice and matter management software your firm already uses, the assistant books client consultations and keeps your diary in order — all without manual scheduling.
Professional intake scripts crafted for Law Firms. We gather the right information upfront — matter type, urgency, contact details — so you're fully briefed before every consultation.
Getting Started
We've made onboarding simple. Most Law Firms are fully set up within a day.
Create your account and tell us about your firm's practice areas, the matters you take on and how you'd like client calls handled.
Our team configures your client intake scripts, call routing and consultation-calendar connections.
Divert your firm's phone line to your new AI receptionist — it only takes a couple of minutes.
From there it's all handled — calls answered, consultations booked and your messages passed through the moment they arrive.
"Prospective clients ring in crisis and won't leave a voicemail — they call the next firm. Now every enquiry is answered professionally and 24/7, and our new-client intake has jumped."
Client Reviews
"New clients ring after hours about urgent matters, and the assistant captures their details and books a consult immediately. We've stopped losing work to faster firms."
Catherine Sinclair"It screens enquiries and gathers the right information before the matter reaches us. Our intake process has never been more efficient."
Robert Holloway"Professional, discreet and always available. Clients assume it's our receptionist — it never misses a call."
Helen PereiraJoin hundreds of Australian Law Firms using VirtualAssistant.com.au to deliver a professional 24/7 client experience.
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Our AI virtual receptionist answers every call to your law firm 24/7, books appointments, answers common questions and captures clients details — then sends everything straight to you. It sounds natural and professional, so your clients get a great experience around the clock.
Rarely. It speaks naturally and discreetly, booking clients in just as a polished firm receptionist would. The service is powered by VirtualAssistant.com.au and managed here in Australia.
Flexible monthly plans with no lock-in contract. Start with a free trial to see how the AI receptionist handles enquiries from prospective and existing clients before you commit, and cancel any time.
Most law firms are up and running within 24 hours. We configure your assistant, connect your booking preferences and you're ready to stop missing calls.
That's exactly when it shines. Every after-hours, weekend or missed call is answered and booked instead of going to voicemail — so your law firm never loses a client to a competitor again.
Yes. After taking the client's details and preferred time, the assistant sends the consultation straight through to your diary — so your firm's schedule stays full without anyone touching the phone.
It does — whenever your firm can't take the call, your existing number diverts to the AI receptionist. Clients keep dialling the line they already know, with no new number to advertise.
Voicemail loses business — most callers hang up and ring a competitor. The AI receptionist actually has a conversation, answers questions and books the client in, 24/7, so your law firm captures every opportunity.